Privacy policy

Fieldborn Cosmetics — Privacy Policy

This Privacy Policy explains how Fieldborn Cosmetics collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who we are

Fieldborn Cosmetics is the trade name used for our skincare and personal care brand.

Trade name: Fieldborn Cosmetics
Business correspondence address: Skanstes iela 29a, Riga, Latvia
Email: info@fieldborncosmetics.com

For privacy-related questions, contact us at:

info@fieldborncosmetics.com

2. Personal information we collect

We may collect the following types of personal information:

Information you provide directly

Name
Email address
Phone number
Shipping address
Billing address
Order details
Payment-related information
Customer support messages
Return or damaged order information
Photos you send us for support cases
Marketing preferences, if you subscribe to email marketing

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Device type
Browser type
Operating system
Pages visited
Referring website
Approximate location
Date and time of visit
Cookie and tracking information
Website usage and performance data

Payment information

Payments are processed by third-party payment providers. We do not store full payment card details on our own systems.

3. How we use personal information

We use personal information to:

Process and fulfill orders
Deliver products
Confirm payments
Send order and shipping updates
Provide customer support
Handle returns, refunds, damaged products, incorrect orders, and lost deliveries
Prevent fraud and protect our website
Improve our website, products, and customer experience
Comply with legal, tax, accounting, and regulatory obligations
Send marketing communications if you have opted in or where legally permitted

4. Legal bases for processing

Where applicable, including under GDPR, we process personal information based on one or more of the following legal bases:

Contract: to process and fulfill your order
Legal obligation: to comply with tax, accounting, consumer protection, and legal requirements
Legitimate interests: to operate, secure, and improve our business and website
Consent: for optional marketing, cookies where required, and certain tracking technologies
Vital or legal interests: where necessary to handle serious safety, fraud, or legal issues

5. Sharing personal information

We may share personal information with trusted third parties where necessary to operate our business, including:

Shopify, our e-commerce platform
Payment processors
Fulfillment partners
Shipping and courier companies
Customer support tools
Email and communication providers
Analytics and website performance providers
Fraud prevention and security providers
Professional advisers, such as accountants or legal advisers
Public authorities where required by law

We only share information where necessary and appropriate.

6. Fulfillment partners

Fieldborn products are fulfilled through third-party fulfillment partners.

To deliver your order, we may share necessary order information such as your name, shipping address, phone number, email address, order details, and delivery information with fulfillment and shipping partners.

7. Marketing communications

If you subscribe to marketing emails, we may send you updates, product news, offers, and brand content.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

info@fieldborncosmetics.com

We do not want to send marketing messages to people who do not want them.

8. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

Keep the website working properly
Remember cart and checkout information
Improve website performance
Understand website usage
Prevent fraud
Support analytics and marketing, where enabled

At launch, we may use essential Shopify cookies required for store functionality. If we later add tools such as Google Analytics, Meta Pixel, TikTok Pixel, Klaviyo, or similar services, this Privacy Policy and cookie settings should be updated.

You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. International transfers

Because we use international service providers, your personal information may be processed outside your country of residence.

Where required, we take appropriate steps to protect personal information in accordance with applicable data protection laws.

10. How long we keep personal information

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including:

Order fulfillment
Customer support
Returns and refund handling
Legal, tax, and accounting obligations
Fraud prevention
Business record keeping

Order and transaction records may be kept for the period required by applicable tax and accounting laws.

Marketing data is kept until you unsubscribe or request deletion, unless we have another legal reason to keep it.

11. Your privacy rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing
Restrict certain processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with a data protection authority

To exercise your rights, contact us at:

info@fieldborncosmetics.com

We may need to verify your identity before responding to your request.

12. EU and UK privacy rights

If you are located in the European Union or the United Kingdom, you may have rights under applicable data protection laws, including GDPR or UK GDPR.

You may contact us at:

info@fieldborncosmetics.com

You also have the right to contact your local data protection authority.

13. United States privacy notice

If you are located in the United States, certain state privacy laws may provide additional rights depending on your state of residence.

These may include rights to access, correct, delete, or opt out of certain uses of personal information.

At this stage, Fieldborn Cosmetics does not knowingly sell personal information.

If we introduce advertising or tracking technologies that may qualify as “sharing” or “targeted advertising” under certain US privacy laws, we will update our privacy practices and provide any required choices.

14. Children’s privacy

Our website and products are not directed to children.

We do not knowingly collect personal information from children under the age required by applicable law.

If you believe a child has provided us with personal information, contact us at:

info@fieldborncosmetics.com

15. Security

We take reasonable steps to protect personal information.

However, no website, platform, or online transmission is completely secure. Customers are responsible for keeping their own account, email, and device access secure.