Terms of service

Fieldborn Cosmetics — Terms of Service

These Terms of Service apply to your access to and use of the Fieldborn Cosmetics website, products, and services.

By visiting our website or purchasing from us, you agree to these Terms.

Please read them carefully before placing an order.

1. About Fieldborn Cosmetics

Fieldborn Cosmetics is a skincare and personal care brand focused on active lifestyles and athletes.

Trade name: Fieldborn Cosmetics
Business correspondence address: Skanstes iela 29a, Riga, Latvia
Email: info@fieldborncosmetics.com

Fieldborn Cosmetics products are sold online and fulfilled through trusted third-party fulfillment partners.

2. Use of our website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or illegal activity
Interfere with the website’s security or functionality
Attempt to access systems, data, or accounts without permission
Copy or misuse our brand, content, images, product descriptions, or intellectual property
Submit false, misleading, or harmful information

We may restrict or refuse access to our website if we believe these Terms have been violated.

3. Product information

We aim to present product descriptions, ingredients, images, prices, and availability accurately.

However, minor differences may occur due to screen settings, packaging updates, supplier updates, photography, or formulation changes.

Product information on our website is provided for general information only.

Our products are cosmetics and personal care products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

4. Skincare use and personal responsibility

Customers are responsible for checking ingredients before use, especially if they have allergies, sensitive skin, skin conditions, or known ingredient sensitivities.

We recommend patch testing products where appropriate.

If irritation, discomfort, or an unwanted reaction occurs, stop using the product.

For medical skin concerns, allergies, or serious reactions, consult a qualified healthcare professional.

5. Orders

When you place an order, you are making an offer to purchase the products in your cart.

We reserve the right to accept, reject, cancel, or limit any order where necessary, including if:

Product information or pricing was incorrect
Payment could not be processed
The delivery address is unsupported
The order appears fraudulent or suspicious
The product is unavailable
We are unable to fulfill the order

If we cancel an order after payment has been taken, we will issue a refund for the cancelled part of the order.

6. Prices and payment

Prices are shown on the website in the currency displayed at checkout.

Prices may change at any time without notice.

The final price, including applicable shipping fees and taxes where shown, will be displayed before you complete payment.

Payment must be completed before an order is fulfilled.

We use third-party payment providers to process payments securely. We do not store full payment card details on our own systems.

7. Shipping and delivery

Shipping terms are explained in our Shipping Policy.

Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by customs, couriers, incorrect addresses, public holidays, weather, force majeure events, or other circumstances outside our control.

For consumer orders, risk in the products generally passes to you when the products are delivered to you or to a person identified by you to receive them, unless applicable law provides otherwise.

8. Returns and refunds

Returns, refunds, damaged items, faulty products, incorrect items, and lost orders are handled according to our Refund and Returns Policy.

Because our products are skincare and personal care products, opened or unsealed items cannot generally be returned for health and hygiene reasons unless they are faulty, damaged, incorrect, or otherwise not as described.

9. Customs and import charges

For orders delivered outside the European Union, import duties, taxes, customs fees, or other charges may apply.

These charges are determined by the destination country and may be the customer’s responsibility unless clearly stated otherwise at checkout.

We are not responsible for customs delays or charges imposed by local authorities.

10. Promotions and discount codes

Discount codes and promotions may be offered from time to time.

We reserve the right to modify, suspend, or cancel promotions at any time.

Discount codes may be subject to conditions, including minimum order value, expiry date, product exclusions, customer eligibility, or one-use limits.

Discount codes cannot usually be applied after an order has already been placed.

11. Intellectual property

All content on our website, including brand name, logos, images, text, designs, graphics, product descriptions, and layout, belongs to Fieldborn Cosmetics or its licensors.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

12. Reviews, comments, and user content

If you submit reviews, comments, photos, feedback, or other content to us, you confirm that your submission is accurate, lawful, and does not infringe anyone else’s rights.

You grant Fieldborn Cosmetics permission to use, display, reproduce, and share that content for business, website, marketing, and promotional purposes, unless otherwise prohibited by law.

We may remove user content that is abusive, misleading, unlawful, offensive, spam, or inappropriate.

13. Third-party services and links

Our website may include links to third-party websites, apps, payment providers, fulfillment partners, analytics tools, or other services.

We are not responsible for third-party websites or services that we do not control.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Limitation of liability

To the fullest extent permitted by law, Fieldborn Cosmetics is not liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of data, business interruption, or reputational damage.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or consumer rights that cannot be excluded under applicable law.

15. Force majeure

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, war, strikes, supply chain disruptions, courier delays, customs delays, government restrictions, technical failures, pandemics, or other force majeure events.